Title: Project Manager
Business Unit: Client Operations
Department: Implementation and Training
Reports to: Manager, Project Management Office (PMO)
Location: Duluth, GA/Remote
Company Overview: CINC Systems’ HOA software is designed to simplify community management and elevate association living. We do this through an all-in-one solution that drives efficiency, mobility, and self-service. With CINC, management companies can focus on communities, and we’ll take care of the rest. Our mission is to make living in a professionally managed community a great experience.
Job Purpose:
The Project Manager leads client implementations from initiation through go-live, ensuring timely delivery, client satisfaction, and alignment with CINC’s implementation standards. This role manages scope, timelines, and cross-functional collaboration to deliver value to clients. This includes understanding client requirements and delivering respective solutions while managing the implementation process from start to finish. The Project Manager will serve as the primary contact point with the client and collaborates with team members with expertise in accounting, management, community, data transformation, education, and more. The CINC environment is one of fast pace and rapid growth. The CINC implementation approach leverages both agile and traditional project management and delivery disciplines. Essential Duties & Responsibilities: - Lead multiple, external client implementations, ensuring project deliverables included in the engagement contract are completed timely with client satisfaction
- Serve as primary contact and escalation point for clients and implementation team members for respective implementations.
- Build and maintain positive relationships with clients, banks, and business partners.
- Achieve revenue targets by accurately forecasting project go-live dates, meeting forecasted completion dates, and escalating as needed to ensure projects remain on track
- Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks
- Establish, socialize, manage, and maintain the project plan with internal and external stakeholders
- Collaborate with Data Operations and Implementation Consulting teams to ensure quality deliverables are completed timely
- Create, update, and communicate Project Schedules including dates, status, and changes
- Accountable for issue and risk identification and facilitation of appropriate resources necessary to resolve issues timely with go to green plans set as needed to keep projects on track
- Provide weekly status reporting to clients, management team, and internal staff
- Plans and leads internal and external project calls.
- Identifies, documents, and follows up on action items, tasks, and decisions.
- Facilitate smooth transitions between teams to provide a holistic client experience
- Remain knowledgeable of changes to CINC solutions and the industry
- Maintain a high level of commitment to superior client satisfaction throughout the entire duration of the client relationship
- Other responsibilities as needed
Minimum Requirements & Competencies: - Bachelor’s Degree
- 4+ Years of Project Management experience
- Excellent written and verbal communication skills
- Strong organizational, analytical, and problem-solving skills
- Exceptional business acumen
- Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects in a matrix environment
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output
- Highly skilled in the use of personal computers and related software applications, including but not limited to intermediate knowledge of the following Microsoft products: Excel, PowerPoint, Project, and Outlook
- PMP Certification a plus
- Change Management experience a plus
- Previous experience in property management operations, consulting, or general finance
- Prior experience with direct client/external-facing engagements
Core Values and Culture Expectations
Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to CINC Systems’ core values of humble, accountable, team-oriented, operates effectively in the CINC Systems environment and the environment of the work group, maintains a focus on self-development and seeks out continuous feedback and learning opportunities. Maintains confidentiality in communications and interactions as appropriate. CINC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Benefits: - Great working environment
- Growth opportunities
- Work/life balance
- Medical
- Dental
- Vision
- Life Insurance
- Short-term & Long-term disability insurance
- Flexible Spending Plan (childcare & healthcare)
- 401K (matching available)
- 136 hours of paid time off per year
- 10 paid holidays per year plus bonus holiday (birthday – paid day off)
- 2 self-care/mental health days per year
- Free snacks, coffee, and Coca-Cola products (when in office)
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