| CINC Systems Corporate IT Administrator (Duluth, GA - Hybrid) About the Role
The Corporate IT Administrator is responsible for administering and supporting CINC’s internal technology environment, ensuring employees have a secure, reliable, and efficient IT experience. This role combines advanced end-user support with hands-on system administration, identity and access management, hardware/software lifecycle management, and coordination with internal stakeholders and external vendors. The ideal candidate is a strong technical contributor who can work independently, manage priorities, and help improve IT operations through documentation, process consistency, and proactive problem-solving.
Key Responsibilities User Support & IT Operations - Serve as a primary point of contact for day-to-day user support, including troubleshooting hardware, software, email, permissions, and connectivity issues.
- Provide first-line phone and ticket support for employees based on Colombia.
- Deliver high-quality customer service while managing incoming support demands efficiently.
Identity, Access & System Administration - Manage user accounts, permissions, and access provisioning across corporate systems and SaaS applications (e.g., SSO, MFA, directory services).
- Maintain desktop and laptop base images and support standardized device configurations.
- Perform routine system administration tasks such as updating software, applying patches, updating drivers, and ensuring device compliance.
Hardware, Software & Asset Management - Administer the deployment, configuration, monitoring, and maintenance of corporate hardware, including desktops, laptops, printers, and peripherals.
- Assist with the rollout of new hardware and software across the organization.
- Own asset and inventory management processes, including tracking, lifecycle planning, and documentation.
Documentation & Compliance - Document IT systems, configurations, and operational processes to support team knowledge-sharing and audit readiness.
- Maintain documentation required for internal controls, regulators, or auditors as requested.
Vendor & Project Support - Coordinate with consultants, vendors, and technical partners to support services, licensing, procurement, and maintenance requests.
- Support the IT Manager and System Administrator on IT projects and deployments.
- Assist in implementing new technology initiatives and improvements to IT operations.
Additional Responsibilities - Participate in on-call rotations or perform after-hours maintenance as required.
- Perform other duties that logically align with the role or are assigned by IT leadership.
- Model CINC’s values and support the mission and organizational goals.
Qualifications - Bachelor’s degree in Information Technology or related field, or equivalent experience.
- 3+ years of experience in IT support, service desk, or system administration roles.
- Strong knowledge of Windows (and/or macOS) administration, identity/access systems, and endpoint management fundamentals.
- Experience with hardware configuration, software deployment, patching, and device troubleshooting.
- Strong communication, customer service, and problem-solving skills.
- Ability to multitask, prioritize, and work both independently and as part of a team.
- Willingness to participate in after-hours support or project work.
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