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Enterprise Technical Account Manager

DispatchTrack

DispatchTrack

IT, Sales & Business Development
United States · Remote
Posted on Friday, May 3, 2024

Location:

Virginia, Atlanta, North Carolina (US Remote)

About DispatchTrack

DispatchTrack is the leading solution provider of right-time delivery management software, helping top brands around the globe power successful deliveries 180 million times a year. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent, using highly-configurable capabilities designed to empower better delivery management from end to end.

Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last-mile deliveries. We’re constantly innovating to improve performance and better serve our 2,000+ customers, including Wal-Mart, Coca-Cola, Ashley, Ferguson Enterprises, and many others.

When businesses make promises to their customers—DispatchTrack makes sure they deliver. Promise. Deliver. Delight.

Your Role as an Enterprise Technical Account Manager (TAM)

As an Enterprise Technical Account Manager (TAM) at DispatchTrack, you will be responsible for providing dedicated technical support and guidance to our enterprise clients, ensuring the optimal performance and utilization of our products and services.

Your role will involve building long-term partnerships with clients, understanding their business objectives, and aligning technical solutions to meet their needs effectively.

Your responsibilities will include:

  • Proactive monitoring and maintenance by conducting regular system and application health checks
  • Identify and resolve potential issues promptly to ensure uninterrupted operations
  • Expert consultation and guidance by offering access to deep technical expertise for clients
  • Provide technical advice and recommendations to optimize delivery management technology infrastructure
  • Project and escalation management and ensure quick resolution of issues by coordinating with appropriate resources
  • Manage DispatchTrack projects and resources to successful completion, providing timely updates to stakeholders
  • Customized training and enablement by conducting tailored training sessions to maximize product proficiency for client teams
  • Facilitate knowledge transfer and upskilling to enhance self-sufficiency

Requirements

  • 4+ years of experience delivering white-glove client management in the last mile, logistics, and/or transportation software space
  • Strong verbal and written communication skills
  • Must be self-motivated; able to work independently and as part of a team
  • Must be comfortable in a rapidly changing, startup environment
  • Bachelor of Arts/Science required
  • Must be willing to travel (up to 20%)

DispatchTrack is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.


Please email careers.us@dispatchtrack.com to apply.