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Technical Support Analyst

DispatchTrack

DispatchTrack

IT, Customer Service
Hyderabad, Telangana, India
Posted on Monday, June 17, 2024

About DispatchTrack

DispatchTrack is the global leader of last mile logistics software, helping top brands powering over 180 million deliveries a year. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent, using highly-configurable capabilities designed to empower better delivery management from end to end. We’re constantly innovating to improve performance and better serve our 2,000+ customers, including Wal-Mart, Coca-Cola, Ashley, Ferguson Enterprises, and many others.

When businesses make promises to their customers—DispatchTrack makes sure they deliver. Promise. Deliver. Delight.

Job Description:

  • Perform root cause analysis and resolve all the technical and non-technical issues of international customers.
  • Integrate DispatchTrack with other software.
  • Monitor the production infrastructure and escalation protocols.
  • Synchronize the same to be used as a reference in future and coordinate with the Development Team.
  • Should be able to work on the data formats such as XML, CSV.
  • Knowledge of Manual Testing

Desired Candidate Profile:

  • B. Sc / MCA/B.Tech Graduate with minimum 65%.
  • Ability to grasp the Customer's problem.
  • Knowledge of both SW/HW.
  • Good people management and negotiation skills.
  • Willing to work in night shift.-Pacific time
  • Excellent command over the English Language. Excellent written, verbal and presentation skills.
  • Compiling, analysing and interpreting the problem.
  • Ability to handle international clients, conference calls.

Please email careers.india@dispatchtrack.com to apply