GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role

The Lead IT Administrator is responsible for ensuring the efficient operation, maintenance, and support of the organization’s IT systems and infrastructure. This role involves managing hardware, software, networks, and user support to ensure a reliable and secure computing environment. This role will work closely with other IT team members and departments to support business operations and implement IT solutions that enhance productivity and security.

The successful candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-oriented approach. The ability to manage multiple tasks, prioritize effectively, and communicate clearly with both technical and non-technical stakeholders is essential.

Responsibilities:

• Install, configure, and maintain hardware, software, and network components to ensure optimal performance and security.

• Monitor system performance, identify issues, and implement solutions to maintain system reliability and efficiency.

• Provide technical support to end-users, resolving hardware, software, and network issues promptly and efficiently.

• Manage user accounts, permissions, and access rights, ensuring data security and compliance with company policies.

• Assist in the development and implementation of IT policies and procedures, including those for security, disaster recovery, and service provision.

• Conduct regular system and network audits to ensure compliance with security standards and best practices.

• Maintain and update IT documentation, including system configurations, network diagrams, and user guides.

• Assist with the deployment and management of software applications, including SaaS solutions such as Gmail, GSuite, Slack, and ServiceNow.

• Support and maintain network infrastructure, including firewalls, switches, routers, and wireless access points.

• Participate as well as lead various IT projects, providing technical expertise and support for system upgrades, migrations, and new implementations.

• Collaborate with other IT team members and departments to ensure seamless integration of systems and processes.

• Stay current with the latest technology trends and recommend improvements to enhance the IT infrastructure.

Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

• 5+ years of experience in IT administration, with hands-on experience in system and network management.

• Strong technical knowledge of Windows and Mac operating systems, hardware, software, and network components.

• Experience with SaaS solutions such as Gmail, GSuite, Slack, and ServiceNow.

• Proficiency in managing user accounts, permissions, and access rights.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

• Strong communication and interpersonal skills, with the ability to provide clear and concise technical support to end-users.

• Organizational and project management skills to manage multiple tasks and priorities effectively.

• Familiarity with IT security standards and best practices, including experience with network security and data protection.

• Experience with remote support tools and software deployment solutions (e.g., Jamf, Intune, Airwatch).

• IT certifications in related fields (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator) are a plus.

• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.

Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

$121,000.00 - $193,000.00

New York Office:

$111,000.00 - $177,000.00

Santa Monica Office:

$101,000.00 - $161,000.00

Other Office Locations:

$91,000.00 - $145,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.