Product Support Specialist (Japanese Speaking)
Lighthouse
At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.
We successfully raised 80 million in series B funding and welcomed two companies to our organization. With 500+ teammates illuminating the way, representing 34 nationalities living in 35 different countries, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector? 🚀
We are expanding internationally and are looking for a full-time Customer Care and Operations Executive. This individual will ideally be based in Kuala Lumpur, Malaysia.
What you’ll do:
- Educate and empower our users to help them achieve the most out of the OTA Insight products by engaging with them, listening, understanding their needs and providing 1-1 training where necessary
- Respond, investigate and resolve cases logged by customers via chat or email in a timely manner
- Help customers adopt and optimise their use of OTA Insight efficiently
- Prepare supporting material and product user manuals
- Collaborate with Business Development teams on internal questions and set-ups
- Collaborate with Product team to ensure client feature requests are represented on the roadmap and expectations with users are managed accordingly
- Escalate issues or bugs with Engineering team
- Communicate technical concepts across stakeholders of varying technical ability
- Where necessary identify shortfalls in the process and procedures and suggest process improvements.
Requirements:
- You are tech savvy and proficient with Microsoft Office (Excel, Word, Powerpoint) and Google Apps.
- You're fluent in English, other languages a plus
- You think ahead, see problems coming, and have demonstrable experience rolling up your sleeves and tackling issues before they present themselves
- You have a tremendous work ethic, laser focus, passion, and dedication
- Excellent analytical, reporting, data manipulation, dashboard creation, and Business Intelligence skills
- You have exceptional written communication skills
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.