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Director of Talent Shared Services



People & HR
Ghent, Belgium
Posted on Tuesday, June 11, 2024

At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector? 🚀

What you will do:

We are looking for a Director of Talent Shared Services to join our dynamic team at Lighthouse. As a key leader in our People & Talent department, you will play a pivotal role in supporting our rapidly growing organization. #LI-DNI

The purpose of this position is to:

  • Serve as leader for our Talent Acquisition and People Ops Team
  • Build the foundations of Lighthouse’s Talent Shared Services Strategy and be part of the change management in 2024 - 2025
  • Be part of the People & Talent leadership team and be a strong sparring partner in People Operations & Talent Acquisition related matters

You will be responsible for overseeing the People Operations & Talent Acquisition team. Your goal is to be a strategic leader and help us build a well versed, nimble and efficient Talent Shared Services team globally. Your goal is to ensure efficient delivery of Talent services to our diverse team of 600+ members across various locations and help us prepare for operating at scale. At the same time, we are looking for a leader who is there to support the team, deliver results, and bring this team to the next level.

Where you will have impact:

  • Lead and manage the People Operations & Talent Acquisition function , including but not limited to Total Reward Strategy, HR operations, payroll, benefits administration, employee relations, and HRIS management, reporting, Talent Acquisition Partnerships, budget management.
  • Develop and implement strategies to build out the Talent shared services team, processes, systems, and procedures to support scalability and efficiency.
  • Lead the change management that comes with session up the Talent Shared Services Organization within the People & Talent Team as well as the wider Lighthouse organization
  • Ensure compliance with relevant employment laws and regulations across all jurisdictions where the company operates.
  • Collaborate with HR leadership to establish and maintain clear and nimble processes and policies and key performance indicators (KPIs) to measure the effectiveness and efficiency of Talent shared services.
  • Provide guidance and support to HR shared services team members, fostering a culture of collaboration, innovation, and continuous improvement.
  • Partner with cross-functional stakeholders to drive initiatives related to employee experience, workforce planning, and total reward
  • Manage vendor relationships and contracts related to HR shared services, ensuring cost-effectiveness and service quality.
  • Prepare and present - in collaboration with the Talent Strategy function - regular reports and updates to senior leadership on HR shared services metrics, trends, and initiatives.

What's in it for you:

  • A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
  • Flexible time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
  • A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
  • Workshops and frameworks that help employees realise their full career potential
  • A mandate to operationalize and democratise research through tools, training, and processes
  • The opportunity to shape the products that more than 85,000 users rely on worldwide
  • A mobility approach that fits your personal situation, with a mobility budget or company car
  • Extensive health insurance packages for you and your dependents prioritising our employees' holistic well-being and healthcare needs
  • Private pension funding through group insurance
  • A compensation that values your work and which we will proactively keep competitive
  • A referral bonus scheme when you bring new talent to our #bestteamever!

Who you are:

  • Has a background in HR and proven progressive experience in an HR Leadership Position, with at least 3 years in a leadership role overseeing HR Team for a regional or global organization.
  • Strong understanding of HR policies, procedures, and best practices, with expertise Talent Acquisition and, or People Operations
  • Demonstrated experience in process improvement, change management, and project management.
  • Excellent interpersonal, communication, and leadership skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Strategic thinker with the ability to translate business objectives into actionable HR initiatives.
  • Proven track record of driving results in a fast-paced, high-growth environment. Meaning that you are not easily overwhelmed when a process is not in place or structure changes arise. This also means sometimes taking off your strategic hat and be very hands-on to help the team execute.
  • Experience working in the SaaS industry or technology sector is a plus.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.