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Sales Operations Analyst - Remote



IT, Sales & Business Development, Operations
Posted on Thursday, June 13, 2024

Who is Litmus?
Litmus’s email creation, testing, analytics, and personalization platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 15+ years, we’ve built a reputation as thought leaders and one of the most trusted solutions in the industry, and it shines through our customers – all 250,000 of them, representing the world’s top brands in tech, banking & finance, retail, media, and more.

How do we do this? It all starts with our people and a core belief that the talent we seek should be a culture add rather than a “culture fit,” with our 5 core values in mind:

  1. Take it to Heart
  2. Practice Considerate Communication
  3. Act Humbly and Confidently
  4. Collaborate with Bias to Action
  5. Be Beyond Litmus

What would I do at Litmus?
Our Operations function is a crucial part of the revenue lifecycle at Litmus, and we’re looking to add a Sales Operations Analyst to our team!
In this highly collaborative, individual contributor role, you’ll work with partners in Sales, Marketing, Finance and Leadership to drive business processes more efficiently through our systems.

In this role you will:

  • Collaborate across teams at Litmus to streamline workflows by implementing and integrating systems.
  • Meaningfully contribute to the designing, building, and maintaining of the Salesforce platform and related technologies to support business operations.
  • Establish policies for managing business systems data and ensure adherence to these policies.
  • Take ownership of improving data quality within business systems by deduplicating databases, defining data requirements, and configuring systems for capturing high-quality, reportable data.
  • Evaluate current business processes and suggest improvements based on industry trends and professional knowledge.
  • Work with Sales Enablement to provide user training on different business systems.
  • Generate and deliver customized reports to various stakeholders within the organization as requested.

What is Litmus looking for in a candidate?

  • Previous Sales Operations experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystems through integrations (Salesforce Suite; Outreach, Gong, TalkDesk, Jira / Confluence, ProductBoard); Salesforce experience required.
  • Comfortability with managing and cleansing data; hands-on experience using Dataloader.io preferred.
  • A passion for data quality and improvement, allowing stakeholders to make sound, data-informed business decisions.
  • Ability to communicate technical requirements and issues for non-technical stakeholders.
  • Strong critical thinking, problem solving, prioritization, and decision-making skills.
  • Nice to have, but not required:
    • Salesforce Administrator certification
    • Salesforce CPQ / Billing
    • Experience with LucidChart / Workflow diagramming tools

Why should I choose Litmus?

  • We offer everything you’d expect from a profitable company that’s been going strong for 10+ years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match
  • You’ll receive 28 days of paid vacation—on top of team retreats and public holidays
  • A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work
  • Remote-first culture. No matter where you are, you’ll feel connected to the team
  • We take family seriously and offer flexible schedules and generous parental leave programs
  • We give you great tools and tech to do your best work: Hardware, software, and home- and office setups

Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person’s attitude, aptitude, or amplitude (the ability to turn it up a notch) and highly encourage you to apply.

Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.