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IT Support Specialist

Otter.ai

Otter.ai

IT, Customer Service
Mountain View, CA, USA
Posted on Monday, December 11, 2023

The opportunity

Otter AI is currently seeking an IT Support Specialist with a strong background in IT and Security. In this role, you will be responsible for managing IT assets, configuring and deploying devices, and providing user support. We are looking for candidates who possess strong communication skills, meticulous attention to detail, and the ability to prioritize tasks effectively in a fast-paced environment. By joining our rapidly expanding startup, you will have the opportunity to gain valuable practical experience and enhance your skills while contributing to the organization's scalability.

Your impact

  • Streamlining the onboarding and off-boarding processes for users, which includes tasks such as provisioning accounts and procuring hardware
  • Providing user support both in-person and remotely, and creating documentation as necessary
  • Troubleshooting audio/visual (A/V) and network hardware issues
  • Enhancing mobile device management (MDM) at Otter.ai and making necessary configurations in our MDM platform
  • Creating concise user guides
  • Configuring and troubleshooting networking, A/V, and security hardware, such as access points (APs), switches, firewalls, microphones, cameras,etc.
  • Offering user support and troubleshooting either in person at the user's desk or remotely
  • Ensuring timely response to support and request tickets

We're looking for someone who

  • Bachelors degree in Computer Science or related field
  • 4+ years relevant industry experience
  • Believes in automating common and uncommon tasks to unblock the team and enable faster iteration
  • Showcases expertise in scripting languages such as PowerShell, Python, or similar tools
  • Possesses exceptional skills in creating thorough and detailed documentation and workflow
  • Has experience in cybersecurity
  • Is familiar with physical security controls
  • Displays proficiency in Mobile Device Management (MDM) techniques and practices such as JAMF
  • Exhibits familiarity with Atlassian and Google Workspace for efficient task and ticket management
  • Has demonstrated exposure to cloud environments, including AWS
  • Possess experience in constructing or maintaining local networks, ensuring smooth operations and connectivity

Additional nice-to-haves

  • Advanced degree in Computer Science, or Engineering

About Otter.ai

We are in the business of shaping the future of work. Our mission is to make conversations more valuable.

With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

*Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.

Salary range

Salary Range: $90,000 to $125,000 USD per year.

This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.