As a Support Engineering Manager, you play a crucial role in achieving Quavo’s vision and delivering a successful product to market. The Support Engineering Manager has detailed knowledge of Quavo’s products and services offered and ensures that the products and services consistently meet client needs.

Administration

Customer Service

United States

Quavo Fraud & Disputes is the leading fintech provider of dispute management SaaS solutions for banks, credit unions, payment processors, fintechs, and other issuing financial organizations. Their QFD® (Quavo Fraud & Disputes) dispute management platform provides back-office analysts with one platform in which to manage the entire claim lifecycle - through intake, investigation, chargeback recovery, and resolution. QFD® is cloud-based and API-enabled, featuring integrations that eliminate the superfluous but required manual tasks required to work claims within regulatory guidelines. The SaaS platform features automated customer communications, easily accessible account information, auditable data, block and reissue capabilities, configurable work baskets, and more, making it the industry's preeminent dispute management technology for issuing FIs. Quavo also offers an outsourcing solution that combines QFD® with Quavo's team of dispute processing experts. The service, DRE™ (Dispute Resolution Experts), enables issuers to partially or fully outsource their fraud and dispute operations. The third product in Quavo's Disputes as a Service portfolio is ARIA® (Automated Reasonable Investigation Agent), a revolutionary fraud management AI tool capable of conducting entire fraud claim investigations as a human would, but within seconds and without the risk of human error.

Wilmington, DE, USA

Wilmington, NC, USA

Quavo 

Support Engineering Manager

Founded in 1994 with offices in Boston and San Francisco, Spectrum is a leading growth equity firm that provides capital and strategic support to its portfolio companies. Spectrum has invested in over 120 companies in the last 20 years - representative investments include Ancestry.com, BATS, GrubHub, Lynda.com, Passport Health, RiskMetrics Group, SurveyMonkey and World-Check.

Spectrum Equity Management, L.P.

Spectrum Equity

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