Spectrum Equity

RapidRatings B2B Client Services Specialists work with global clients to facilitate program operations of the FHR (Financial Health Rating) Exchange®. Specialists manage and address support inquiries via e-mail or phone, providing solutions directly, or coordinating with internal teams to pull information together for clients as necessary.

As product experts in specific areas, Specialists will triage issues and identify the most efficient ways to provide solutions that meet our clients’ needs. Additionally, Specialists will partner with clients to facilitate execution of their private company ratings programs and provide related support. This role works across two separate client facing teams and reports to the Client Services Manager, operating within the broader Client Delivery and Operations team.

What will you do in the role?

• Client Configuration: You will execute the administrative tasks for onboarding new clients and establish the program workflows necessary for each client’s risk management program. This includes communication with client program managers to ensure their relationship managers information is fully up to date and linked accurately in our systems.
• Product Support: Work with our team to manage and complete incoming service inquiries from across our client base. Allocate work internally to ensure timely responses and successful outcomes for our clients. This includes hundreds of client requests each month regarding their private company ratings programs and account administration.
• Data Management: Ensuring the integrity of our database of Client and counterparty contacts is critical to our overall program success. You will assist in maintaining, updating, and reconciling operational data across our tech stack, as necessary.
  
  

What would make you successful?

• Excel Proficiency required.
• Bachelor’s Degree or equivalent years of work experience required.
• Detail oriented, self-motivated, and highly organized.
• Strong written and verbal communications.
• Strong critical thinking skills.
• Experience with Salesforce, Quicksight, or Intercom a plus.
• Enterprise B2B support experience a plus.
  
  

*Salary - $50,000 base plus OT as needed and incentive

Note: Our Quincy office is open with continued options of hybrid on-site/remote working. We understand each person’s circumstances may be unique and we will work with you to explore suitable options. Expectation for this role is 2 days a week in the office to interact with other team members.

Why join RapidRatings?

Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making and yields the creative problem solving that’s critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, self-managed PTO, and much more. With us, you are not just a number – we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.

Would you like to know more about us and RapidRatings?

Head over to our website: https://www.rapidratings.com

*RapidRatings International Inc. (“RapidRatings”) is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We may access publicly available information as part of RapidRatings review of your application. This online application feature is hosted in the United States by RapidRatings, Inc., and we may process your application and information relating to you in the United States, Ireland and other RapidRatings locations, as we deem appropriate under the circumstances. By submitting your application information, you are agreeing to the terms above. All resumes for RapidRatings positions must be submitted in English unless otherwise noted on the job description.*