Technical Support Engineer (Dublin, CA)

About SavvyMoney

SavvyMoney is a leading fintech company based in the San Francisco East Bay, providing integrated credit score and personal finance solutions to over 1,350+ banks, credit unions, and fintech partners nationwide. Our solutions integrate with more than 40 digital banking platforms. Recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" for 2023, and listed as an Inc.5000 Fastest Growing Company, we pride ourselves on innovation and excellence.

**Our corporate office is located in Dublin, CA, and we offer a hybrid work environment, allowing for a balance of weekly in-office collaboration and remote work flexibility.

Technical Support Engineer position overview:

Responsibilities

• Provide comprehensive onboarding and post-production support to partners including training and troubleshooting.
• Monitor and support existing integrations, addressing and resolving any issues.
• Work closely with a cross functional team to investigate and resolve problems ensuring timely post-production support.
• Handle production support tasks in a timely manner
• Analyze and report on issue trends to improve process and automation efforts

Qualifications

• 2-3 years of similar Technical Support experience
• Bachelor’s degree in computer science or related technical discipline (or equivalent experience).
• Knowledge of Java, integrations with web services, APIs
• Experience troubleshooting/testing UI and mobile applications
• Knowledge of Salesforce, JIRA
• Proficient in SQL and NOSQL
• Experience in AWS or other cloud platform a plus
• Knowledge of SAML and SSL certificate installation
• Works well in a team environment and is comfortable with a fast pace, switching priorities, and multitasking.
• Expert analysis, troubleshooting, technical and non-technical communication skills

Bonus Points

• Experience in lending or fintech industry
• Familiarity with Big Data analytics platforms

Base salary

The annual base salary for this position is between $100,000 and $110,000 depending upon experience.

Additionally, we provide

• Annual Bonus potential + Equity compensation package
• Vacation/Paid time off
• Medical, Dental, Vision – 100% premium paid for employee
• Opportunity for career growth and challenge
• Beautiful California East Bay offices in Dublin, CA

SavvyMoney’s EEO Statement

SavvyMoney relies on cultural and thought diversity to deliver on our goal of financial freedom for all, serving our client's needs and ensuring nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.

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