Senior Manager, Business Operations
The Knot Worldwide
WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.
ABOUT THE ROLE AND OUR TEAM:
We are looking for a Senior Manager with experience and a passion for process, analytics and program management to join our team. This role oversees sales reporting & analysis, requirements and enhancements for our sales CRM / Order Management Systems, administration of sales quotas & sales compensation and tracking of our departmental initiatives. This role is focused on creating and managing a complete sets of data to deliver actionable insights focused on revenue growth and productivity. As well as identify and implement process improvements to increase workflow efficiency and where possible, initiate automation.
RESPONSIBILITIES
Reporting & Analysis:
- Manage and update sales assignments for current and prospective accounts
- Build and update weekly sales reporting, including revenue bookings and pipeline
- Present data and a point of view on trends to leadership
- Update revenue forecasts vs. budget and comparisons to prior year pacing
- Provide regular and ad hoc analysis of sales productivity metrics (close rates, past booking trends) to identify opportunities and focus areas
Sales Targets & Compensation Administration:
- Work with sales management on goal setting and goal adjustments
- Manage quarterly and annual compensation, including plan documents, monthly statements and calculation of final payments
- Update relevant systems (SFDC, OP1 and others) to reflect most up to date assignments and categorizations
Sales Systems:
- Implement leading best practices in CRM and Order management for data collection, reporting, account hierarchies, order and user records
- Own and manage the roadmap and prioritization of system enhancements and bugs
- Optimize workflow based on user feedback as well as new system feature releases
- Work with internal teams to automate regular reports and dashboards
- Provide hands on keys training for GMS users of new and existing features
- Act as first line of support in assisting users to troubleshoot issues
Project Management :
- Build out tracking templates for business initiatives
- Facilitate inputs from key stakeholders
- Lead regular meetings to gather status updates, identify blockers and needs
SUCCESSFUL SENIOR MANAGER, BUSINESS OPERATIONS CANDIDATES HAVE:
- Strong attention to detail and accuracy in their work product
- A proactive approach in analyzing the business and in follow through on requests
- Experience and a sophisticated approach to organizing data into hierarchies and structures for usability and ease of reporting
- Background processing sales compensation through several annual cycles
- Maturity and clarity in the communication of sensitive information
- Advanced excel skills, very comfortable handling and manipulating large data sets with ease and accuracy
- Advanced working knowledge of CRM systems (SFDC) and Order Management (OperativeOne)
- Experience with Business Intelligence tools (PowerBI) and AI to improve workflow and productivity.
- Minimum 5+ year experience professional experience, 3+ in a Business Operations role handling compensation
WHAT WE LOVE ABOUT YOU:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
-
You Dream Big. You iterate and experiment to drive innovation.
-
You Love Our Users. You keep our global community at the center of everything you do.
-
You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
-
You Hustle Every Day. You favor urgency and own your outcomes.
-
You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: TKWW processes your personal data as part of the recruitment process, based on the legal basis of executing pre-contractual measures at your request. This means we use your information to assess your application and carry out the necessary steps for a potential employment contract. Only the information strictly necessary for evaluating your application is collected. You can request access, rectification, or deletion of your data. For more information on how we handle your personal data, please refer to our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.