Business Operations Manager to strengthen how the company runs and grows the business by improving cross-functional execution, operational visibility, and business preparation for leadership and other forums. This role focuses on process improvement, OKR execution support, operational insights, and project delivery, partnering with teams across the organization to turn priorities into outcomes.

This is a hands-on role for someone who brings structure to complexity, elevates execution quality, and helps leadership teams stay focused on what matters most.

What You Will Do

• Leadership Cadences, Business & Board Preparation
• Own end-to-end preparation for Town Halls and other leadership forums that support running and growing the business, including content development, sequencing, and readiness.
• Prepare executive- and board-level materials, ensuring data accuracy, narrative clarity, and visuals that clearly communicate performance, priorities, and decisions.
• Partner with leaders to prepare speakers, refine messages, and ensure alignment across presenters.
• Track decisions, actions, and commitments from leadership forums; maintain visibility into follow-ups, risks, and dependencies.
• Ensure underlying data, metrics, and visuals are consistent across decks, dashboards, and leadership discussions.

OKRs & Operating Rhythm Support

• Support company and functional OKR execution by tracking cascading objectives and key results across teams.
• Maintain accuracy and hygiene in the OKR system (e.g., Lattice), ensuring updates are timely, consistent, and aligned.
• Provide visibility into progress, risks, and misalignment to support leadership discussions and course correction.
• Partner with teams as needed to improve clarity, measurability, and follow-through on OKRs.
• Process Improvement & Operational Design
• Identify and prioritize cross-functional process friction (handoffs, decision points, rework, unclear ownership) that slows execution or creates unnecessary manual work.
• Lead lightweight process mapping (current state → future state) and partner with teams to implement improvements and measure impact.
• Groom high-value workflow opportunities into clear AI Ops use cases (problem statement, steps, inputs/outputs, exceptions, success criteria) for handoff to the AI Ops team.

Project & Program Support

• Provide project management support for select, high-priority initiatives.
• Help define scope, milestones, success metrics, and risks.
• Maintain progress visibility and proactively surface issues, dependencies, and tradeoffs.
• Operational Dashboards & Insights
• Support the development and maintenance of executive-level dashboards used in leadership and board forums.
• Partner with RevOps, Finance, and functional teams to ensure metrics are accurate, clearly defined, and decision-relevant.
• Surface insights, trends, and risks to inform leadership decision-making.
• Value Agenda & Cross-Functional Support
• Partner with teams contributing to the Value Agenda to support coordination, tracking, and reporting where needed.
• Help ensure initiatives have clear objectives, owners, and progress visibility.
• Provide structured updates to leadership stakeholders.

What You Will Bring

• 7–10 years of experience in business operations, program management, process improvement, or strategy & operations roles.
• Proven ability to prepare executive- and board-level materials that drive clarity and decisions.
• Experience supporting OKR execution and operating rhythms; familiarity with systems like Lattice strongly preferred.
• Demonstrated success improving and documenting cross-functional processes.
• Strong project management skills supporting complex, multi-stakeholder initiatives.
• Data-oriented mindset with experience working with dashboards and operational metrics.
• Clear, confident communicator with the ability to influence across teams.
• Comfortable operating in fast-moving, ambiguous environments.
  
  

Success Outcomes

1 - 3 Months: Getting started

• Become fluent in Varicent’s operating model, leadership forums, and OKR structure.
• Successfully prepare and run Town Halls and leadership forums with clear follow-through.
• Ensure OKRs are accurately cascaded and tracked in Lattice.
• Identify priority process improvement and project support opportunities.

4 - 6 Months:

• Lead at least one end-to-end process improvement initiative.
• Provide project management support for one or more critical cross-functional initiatives.
• Contribute to operational dashboards and reporting used in leadership and board forums.
• Improve visibility into OKR progress and risks for leadership discussions.

7 Months & beyond:

• Drive measurable improvements in execution quality and process efficiency.
• Consistently deliver executive- and board-ready business preparation.
• Establish repeatable approaches for OKR tracking, process improvement, project support, and operational visibility.

The expected base salary range for this role is $92,160 - $115,200* CAD, and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.