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Director, Revenue Operations



Sales & Business Development, Operations
Posted on Friday, May 24, 2024

At Bitly, we believe in the power of the link or scan - to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

The Role

Bitly is looking for a seasoned Director of Revenue Operations to drive strategy and operational excellence within our sales and customer success organizations.This role will lead and build a team responsible for ensuring that GTM teams have the data, strategies, and process support to accomplish key business outcomes and maximize revenue growth.This role reports to the SVP of Sales and Customer Success, and will work closely with Sales, Sales Development, Customer Success, Product, Marketing, Finance, and HR to drive operational alignment and a positive customer experience.

What You'll Do
  • Strategy Development: Collaborate with executive leadership to develop and execute strategic initiatives aimed at optimizing revenue generation, improving operational efficiency, and enhancing customer satisfaction
  • Sales and Marketing Alignment: Foster alignment between the sales and marketing teams to ensure seamless coordination throughout the customer journey, from lead generation to conversion and retention
  • Process Optimization: Evaluate existing processes across sales, marketing, and customer success functions to identify opportunities for optimization and efficiency gains. Implement best practices and automation tools to streamline workflows and enhance productivity
  • Data Analysis and Reporting: Utilize data-driven insights to inform decision-making, identify trends, and track key performance indicators (KPIs) related to revenue generation and customer engagement. Develop comprehensive reports and dashboards to provide visibility into performance metrics
  • Revenue Forecasting: Lead the development of accurate revenue forecasts based on historical performance, market trends, and sales pipeline analysis. Work closely with finance and executive teams to align revenue projections with overall business objectives
  • Technology Integration: Evaluate, implement, and integrate technology solutions to support sales, marketing, and customer success initiatives. Ensure seamless integration between systems and platforms to facilitate data flow and process automation
  • Team Leadership and Development: Build and lead a high-performing revenue operations team, providing mentorship, guidance, and professional development opportunities. Foster a culture of collaboration, accountability, and continuous improvement

Who You Are

  • Proven experience (8+ years) in revenue operations, sales operations, or a related field within a SaaS or technology company
  • Strong leadership skills with a track record of building and managing high-performing teams
  • Demonstrated ability to develop and execute strategic initiatives to drive revenue growth and operational efficiency
  • Expertise in data analysis, reporting, and forecasting, with proficiency in CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Gainsight)
  • Excellent communication skills with the ability to effectively collaborate and influence stakeholders at all levels of the organization
  • Detail-oriented with a focus on continuous improvement and process optimization
  • Strong business acumen and a deep understanding of SaaS business models and revenue drivers

US Employee Benefits

  • Competitive Salary + Stock Options
  • Comprehensive and competitive medical, dental, and vision insurance (all LGBT friendly)
  • 401k with up to 4% employer match
  • One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
  • Meaningful opportunity for community building through our Employee Resource Groups
  • Access to care for everything from mental health, reproductive health, family planning, pediatrics with Maven.
  • Access to mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra.
  • Unlimited PTO Policy, including Mental Health days and 2 annual “Recharge” weeks
  • Wellness reimbursement program
  • Partial cell phone and WiFi service reimbursement
  • Voluntary LegalShield for legal services and IDShield for identity theft protection
  • Unlimited vacation, personal time, and flexible work from home policies
  • Full support for remote work, including a $500 home office stipend
  • Generous parental leave policies; maternity and parental leave for growing families
  • Budget for professional development opportunities, including courses and conference attendance
  • Company sponsored volunteering opportunities


US applicants must be currently authorized to work in the United States on a full-time basis.

*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***
If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)
The annual cash compensation range for this position is below. Final compensation will be determined based on experience and skills and may vary from the range listed.
Pay Range
$161,696$242,544 USD

Our Values

  • Be a Catalyst. As an innovative technology company, we build our products to be a catalyst for connection and encourage our team to be catalysts for meaningful impact both at work and in the world
  • Take Ownership. In our highly collaborative culture, Individual accountability is critical. We depend on each other to solve our customers' most challenging problems and celebrate the wins together
  • Champion Diversity, Equity & Inclusion. Our product connects people of all backgrounds and abilities. And our company is built on the belief that our differences make us better and that everyone deserves the opportunity in which to thrive
  • Show Integrity. We don’t cut corners. We don’t look for the easy way out. We approach every day with a shared mindset - let’s do the right thing, even if it’s the harder thing
  • Have Fun. Whether your time is here is as short as a Bitly link or as long as the links your grandma sends you, we want your experience at Bitly to be fun and memorable. We hope the connections you make here last a lifetime
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Bitly also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Bitly.