Bitly is looking for a Helpdesk Technician who will independently manage the inbound ticket queue for service requests from all Bitly employees. This Helpdesk Technician will independently manage a high-volume of requests from employees with a strong attention to detail and effective prioritization.
As a member of the IT team, you understand when to escalate complex issues as necessary and document all daily communication transactions, details and solutions. You need to be a highly detail oriented and analytical individual to accurately capture employee interactions and close out submitted tickets in a timely manner.
In this role you will serve as the first point of contact for employees seeking technical assistance so you should have excellent interpersonal and communication skills. Your team will rely on you to diligently follow policies and procedures for consistent work delivery and InfoSec auditability.
What You'll Do