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Director of Engineering



Posted on Tuesday, July 2, 2024

Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.

At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.

As a Director of Engineering at Customer.io, you will...

  • Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
  • Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
  • Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
  • Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
  • Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
  • Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
  • Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.

We're looking for someone with…

  • Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
  • A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
  • A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
  • Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
  • A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
  • A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
  • Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.

For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $220,000-$240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

  1. 30 minute video call with Recruiter
  2. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
  3. 60 minute Architecture Interview
  4. Take Home Writing Exercise + 60 minute Review call