Spectrum Equity

ABOUT LINXUP, LLC

If you are looking for “the right opportunity” with a fast-growing company, with great people doing great work, look no further. Linxup (formerly Agilis Systems) develops easy-to-use, location-based software solutions. Key areas of emphasis include GPS fleet management and mobile workforce solutions that serve the needs of thousands of small to mid-sized service companies. We have offices across the country, headquartered in St. Louis, MO. As Agilis Systems, Linxup has made the Inc. 5000 Most Successful Companies in America list four years in a row and was recently recognized as one of St. Louis’ Fastest Growing Companies and Best Places to Work (per the St. Louis Business Journal). Linxup delivers robust GPS solutions that give businesses the tools they need to improve fleet management, increase mobile worker productivity, and reduce operating costs. We market our services to both businesses and consumers through highly recognized brands such as Linxup and MOTOsafety.

ABOUT THE POSITION

We are currently looking to hire a Customer Onboarding Specialist to help our new customers navigate our platform and devices, leading them to be lifelong customers. The Customer Onboarding Specialist will be responsible for developing initial customer relationships and guiding them through setup and use of the system, leading to retention and loyalty. This role will work closely with customers to ensure they are well informed of our system capabilities and reinforce their decision to purchase Linxup products. This person will partner with Sales, Customer Success, Product, Customer Solutions, Customer Experience and more to provide an excellent experience to new customers by deeply understanding our products and how departments function together to deeply integrate new customers into our products – leading to organic growth to Linxup.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES

• Maintain a pipeline of new customers to establish a trusted/strategic advisor relationship with

• Facilitate successful onboarding of new customers assigned to the book of business

• Be an ongoing resource for customers within the first 6 months of becoming a customer

• Ensure customers are leveraging our products and services during the onboarding process, and educate them as necessary with insights and tactics to help their business

• Be comfortable interacting with the customers, leveraging all manners of communication, including phone calls, email, social networks, video calls, screen shares, etc to communicate opportunities and to extend initiatives with the company

• Act as an initial liaison between new customers and internal teams, and advocate for customer needs/issues cross-departmentally as appropriate, during the onboarding process

• Gather requirements and features from customers and their communities to augment Sales/Product/and business growth

• Work cross-functionally to identify the biggest sales opportunities and drive execution leading to real business results

• Monitor and manage assigned customer accounts through the onboarding process to ensure they are healthy while identifying at-risk accounts to deploy retention initiatives to minimize churn

• Conduct follow up at determined intervals after the initial onboarding process to ensure customer expectations and deliverables are met

• Complete customer profiling work as needed within Salesforce CRM

• As needed, work with Sales Operations team to update and modify onboarding processes to fit current needs and evolving program

• Bring thoughtful and creative ideas to enhance onboarding experience for customers as well as an overall onboarding program

• Assist with build-out of program elements as needed within system tools such as Outreach, Salesforce, etc.

• Other duties as assigned

QUALIFICATIONS

• Related Bachelor’s Degree preferred

• A 2+ year work history in Sales or Customer Success related roles

• An entrepreneurial mindset

• Highly motivated individual with the ability to understand and identify customer’s needs

• Team oriented individual who enjoys collaborating with others

• Strong problem-solving skills required

• A history of working with CRM software (Salesforce.com)

• Understanding of revenue-generating metrics, experience in a SaaS organization is a plus

• A passion for building business plans and executing strategic initiatives

• Comfortable in a fast-paced technology company, start-up experience is a plus

• Must have excellent interpersonal, leadership, organizational, and communication skills

WORK ENVIRONMENT

● Fast-paced environment with opportunities for growth and reward

● Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

● We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

● Position offers salary and monthly bonus potential

● Medical, Dental, Vision, Life and 401(k) benefits are offered

● FTO-Flex Time Off

COMPENSATION AND BENEFITS

In addition to working on a team of wickedly-smart yet down-to-earth individuals who will challenge you to be your best every day, our benefits are top-notch including medical, dental, vision, 401K, generous PTO, parental leave, and more.

It’s a fast-paced environment with opportunities for growth and reward. The company promotes a life/work balance to achieve maximum performance professionally and personally. Our goal is to help you win at life by loving your job.