Spectrum Equity

If you are looking for “the right opportunity” with a fast-growing company, with great people, doing great work, look no further. Linxup develops easy-to-use, location-based software solutions. Key areas of emphasis include GPS fleet management and mobile workforce solutions that serve the needs of thousands of small to mid-sized service companies. We have offices across the country, headquartered in St. Louis, MO. Linxup has made the Inc. 5000, Most Successful Companies in America list three years in a row and was recently recognized as one of St. Louis’ Fastest Growing Companies and Best Places to Work (per the St. Louis Business Journal). Linxup delivers robust, GPS solutions that give businesses the tools they need to improve fleet management, increase mobile worker productivity, and reduce operating costs. We market our services to both businesses and consumers through highly recognized brands such as Linxup and MOTOsafety.

ABOUT THE POSITION

At Linxup, we believe passion for our customers is a very important competitive advantage. We are focused on providing an extraordinary Customer Success experience, ensuring that each and every one of our customers receive the highest return on their investment while enjoying collaboration with our team.

We are currently seeking a customer-centric professional with a motivational management style and analytical skills who is passionate about customer advocacy. You will be responsible for leading the Customer Success team, serving as an advocate and a liaison between our customers and our internal Agilis teams. The team's primary responsibility is to onboard, educate, manage, renew, and grow our existing customer base. This position will give you the opportunity to renew the processes, tools, systems, and metrics that will ensure this team is set up for success.

ESSENTIAL FUNCTIONS – RESPONSIBILITIES

• Responsible for churn, adoption and expansion of the platform and growth in the customer base
• Manage and coach the Customer Success team and their contact cadence to communicate solutions that may extend opportunities with the portfolio of accounts
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement and product use
• Leverage client referrals, associations and networking to create sales opportunities within the existing accounts, or to refer them to our account executive team
• Manage and further optimize the customer experience for our different customer segments and product offerings
• Create and improve processes and ensure the necessary tools are in place to maximize the impact and productivity of the team to deliver value to our customers, drive renewal rates, upsell rates, and early adoption rates
• Recommend operational improvements to reduce administrative work and improve customer satisfaction
• Monitor the strategies and processes across the revenue cycle from customer acquisition to engagement to success
• Motivate your team to exceed targets and KPIs (financial, customer satisfaction, operational)
• Collaborate globally across departments to achieve targets and improve customer experience
• Partner with Sales Operations for resource planning, reporting, territory assignment, incentives and communications as needed
• Serve as an escalation point for customer issues to ensure they are resolved quickly
• Ensure customer feedback is communicated internally to enable ongoing improvement of our products and services
• Other duties as assigned

QUALIFICATIONS

• Bachelor's Degree in Business or Technical discipline or equivalent experience in related field, MBA is a plus
• 5+ years of direct people management experience in a customer success environment
• 5+ years of experience in sales roles with an emphasis in revenue growth and retention from existing customers
• 5+ years of sales operations experience required
• Experience building motivated teams with rapid talent development
• Excellent interpersonal, leadership, organizational, and communication skills
• An energetic, infectious personality: we are looking for someone determined and able to win
• A strong opinion on the Customer Success role and impact potential in a Saas company and a passion to maximize that impact
• Effective at working with cross functional teams to develop business relevant solutions for our customers and partners
  Extensive experience and knowledge of sales systems and technology
• Knowledge and experience of sales incentive and commission strategy
• Extensive understanding of sales metrics and the Reporting/Analytics, both sales-specific and shared with marketing
• Strong sales organizational design and development experience
• Project Management experience and skills
• Strong with MS Office

WORK ENVIRONMENT

• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary and bonus
• Attainable Quota with Full Commission Potential
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• 17 Flex Days (PTO)